Terms & Conditions
The term ‘Auckbritt International’ or ‘Auckbritt’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit D, 118 Railside Avenue, Henderson, Auckland, NZ. Our company registration number is ABN: 92 078 944 037. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Auckbritt International’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Our Customer Service Team must be advised of any damaged, incorrect or short supplied goods within 7 business days from date of invoice. Our Customer Service Team will advise how to return these goods to us. You may return unsuitable goods within 30 days of invoice where the item is saleable, undamaged and is in it's original, undamaged, packaging. You will need to pay for the return of these goods. We are unable to credit any items until they are received at our office. You must make appropriate arrangements to ensure the goods are delivered to us. A credit will not be allocated to your account until we receive and check the goods upon being returned.
Faulty Items:
All goods returned to Auckbritt International as faulty will be inspected for a manufacturing defect. If the product is deemed faulty, a full refund or exchange will be given. We will refund the full cost of the product provided if you have proof of purchase. Without a receipt Auckbritt International can only offer an exchange for the same product. Shipping will not be refunded unless the goods were sent in error.
What to Return:
All of the product and its parts
All the of the packaging
A copy of the Invoice/Receipt
A completed copy of the Return Goods Authority Form
Your contact details
Please note that we intend to service all equipment as soon as possible. However we will need your help to prioritise your service requirements. In extremely urgent cases we may have to make special arrangements and reserve the right to charge accordingly. We will endeavour to return your item to you within three weeks and will call you with updates.
Where products are being returned to Auckbritt International for service, it is the customers responsibility to ensure that the product is packaged safely with a copy of a service request form enclosed. We do not accept liability for any damage/loss that occurs whilst products are in transit.
Our preferred method of freight is by a local courier company. We have contracted rates that are quite competitive and are able to request our courier company to pick up your item and deliver to us. We will also return your item via the same company. We are able to track your item when in transit and ensure a timely return to you.. Please advise us if you wish to use our courier service and we will arrange a pick up for you. You may be charged this cost at the completion of the service. The minimum charge for this will be $20.
While the warranty for Metron products is not return to base we will cover freight charges if your unit requires a service in the first three months after purchase.
Delivery and freight charges will vary for each order. You will receive an email at the time of dispatch, which will advise you of your freight charges.We reserve the right to change prices without any prior notice. Prices charged will be those in force at the time the customers order has been received. All prices displayed exclude GST and delivery charges.
All prices displayed in this website exclude GST. GST is not applicable to a wide range of products supplied for the Physiotherapy and Rehabilitation products as outlined by the Australian Taxation Office. At the time of checkout, the list of products ordered will show the additional GST component, where relevant.
Ownership (title) of the goods only passes to the purchaser on full payment of the appropriate invoice.
The company shall not be liable for any loss or damage caused by circumstances beyond the company's control, including but not limited to an act of God, war, terrorism, civil disturbance, governmental restrictions, import or export regulations, industrial disputes and difficulties in obtaining labour or materials. Should any such event occur, the company might cancel or suspend this contract without incurring liability for any loss or damage caused.